Refunds on Digital Online Services
Services such as Hosted PBX & SIP Trunking plans, features & add-ons that have been ordered and activated are non-refundable for change of mind. See below for refunds and exchanges on goods.
If the customer wishes to discontinue the service and has a credit balance at the time of cancellation, we will refund the remaining balance of the customer’s account back to their initial payment method. If the initial payment method is unavailable (for example, if the card is cancelled or expired), then government-issued ID will be required in order to process the refund and a processing delay of up to 14 days will apply.
A cancellation request must be made in writing by email or support ticket by the account holder
A pre-paid balance can be refunded quickly and easily to the customer on request via the initial payment method. Simply contact us for more information. If the initial payment method is unavailable (for example, if the card is cancelled or expired), then government-issued ID will be required in order to process the refund and a processing delay of up to 14 days will apply.
Refunds & Exchanges on Outright Purchases
Future Technology Centre does not provide change-of-mind refunds, even if the item is unopened (This includes the purchase of items that you no longer require).
A refund or exchange may be available if an item
- is not as described
- faulty
- not fit for purpose
- not of merchantable quality
- or under some other consumer rights under Australian Consumer Law.
If you have any questions, please contact us for more information. If the initial payment method is unavailable (for example, if the card is canceled or expired), then a government-issued ID will be required in order to process the refund and a processing delay of up to 14 days will apply.
This refund policy does not seek to remove any rights under the Competition and Consumer Act (ACL)
Refunds & Exchanges on Rental Plans & Hardware
A refund is not available in the event that you select the wrong handset or fail to begin using your rental products within a certain time frame. The first month of the rental period is not refundable for a change of mind once the items have shipped. Future Technology Centre recommends ordering a rental service only if you intend to use it. Please choose carefully as change-of-mind refunds are not available even if the item is unopened (This includes ordering items that you no longer require). Please see your full rental terms for full rental terms and conditions.
A refund or exchange may be available if an item
- is not as described
- faulty
- not fit for purpose
- not of merchantable quality
- or under some other consumer rights under Australian Consumer Law
If you have any questions, please contact us for more information. If the initial payment method is unavailable (for example, if the card is canceled or expired), then a government-issued ID will be required in order to process the refund and a processing delay of up to 14 days will apply.
This refund policy does not seek to remove any rights under the Competition and Consumer Act (ACL)