We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
The information depends on how and what products and services you use. We may collect information like your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence or passport number, username or password and financial information (such as credit card or bank account numbers). We may also collect, store and use the following kinds of information:
- Information related to your financial relationship with us, such as your income details, payment history, your credit history and your service history.
- information about any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
- information that you provide to us for the purpose of registering with us and/or subscribing to our website services and/or email notifications.
- device-specific information such as your hardware model, operating system version, unique device and service identifiers, device status, serial numbers, settings, configuration and software and mobile network information.
You might also need to provide personal information about other individuals to us (e.g. about your authorised representative). If so, we rely on you to have informed those individuals that you are giving their personal information to us and to have advised them about this statement.
It is important to be aware that if you access another party’s website or application using one of our products, that other party will deal with your personal information in accordance with its own privacy policy.
We may collect information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and number of page views. We may use this information in the administration of this website, to improve the website’s usability, and for marketing purposes.
We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookie by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
Personal data submitted on this website will be used for the following purposes:
- To manage the products and services provided by us and to maintain and update our records.
- To protect our network, security from all kinds of fraud and malicious activities.
- To communicate with you in order to provide you with our products and services.
- To improve your browsing experience by personalising the website.
- To market and promote all our products, services and special offers that may be relevant and of interest to you. This may also include products and services provided by our trusted partners. However, we will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
Your information may be shared with other parties who provide services to us, including organisations, agents, partners and contractors that assist us with providing our business processes and products and services. These services include:
- providing, managing or administering your product or service including customer enquiries and support services
- installation, maintenance and repair services
- mailing operations, billing and debt-recovery functions
- information technology and network services
- to develop our credit assessment and credit worthiness rating system
- fraud, crime or misconduct identification, investigation and prevention services
- market research, marketing, telemarketing and door-knocking services
- development, analysis and business intelligence functions.
We may also disclose information about you:
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- to the purchaser or seller (or prospective purchaser or seller) of any business or asset which we are (or are contemplating) selling or purchasing.
Except as provided in this privacy policy, we will not provide your information to third parties.
We will take reasonable precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
We will store all of the personal information you provide on our secure servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.
You are responsible for keeping your password confidential. We will ask for your password before we can make changes to your account.
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
We may also notify you of changes to our privacy policy by email.
The website contains links to other websites. We are not responsible for the privacy policies of third party websites.
You can also use our contact details to notify us of any privacy complaint you have against us. We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint.
While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner or the Telecommunications Industry Ombudsman.